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Find quick answers about charts, consultations, passes, payments, and privacy. If your question is specific to your account, email us directly.
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For account, payment, access, or privacy questions, email [email protected]. Include your account email and the chart name when relevant, but never send your password or full card details.
Common questions
Frequently asked questions
What is SuperBazi?
SuperBazi is an online AI Bazi specialist. It generates your Bazi chart from your birth details and guides you through an initial analysis and follow-up questions. The initial reading explains the chart's main patterns, including your natural tendencies, pressure points, and potential openings. Follow-up questions let you apply those patterns to something specific, such as a decision or timing question, while keeping the full chart in context.
What is Bazi?
Bazi (八字, literally "eight characters") is a Chinese system that maps your birth year, month, day, and hour into four pillars of two characters each. Together they form a chart used to discuss character patterns, strengths, pressure points, relationships, and timing. The system grew from Chinese calendrical and astronomical traditions and was refined over many centuries. A chart does not dictate what will happen; it describes tendencies you can choose how to work with. Read the What Is Bazi? guide for a fuller introduction.
What can I ask about in a reading?
Career direction and timing, money and business pressures, relationships, and personal decisions are all fair game. You can ask which option fits your nature, when to make a move, or how to handle a recurring relationship pattern. SuperBazi is a reflective tool, not a substitute for medical, legal, financial, or other professional advice, and it should not be used in emergencies.
Where can I learn more about Bazi before a reading?
Browse the Articles section for plain-English explanations of pillars, Day Masters, Ten Gods, and chart structures, with example charts to show what each concept looks like in practice. If you would rather see what a reading feels like first, you can also view a sample report to read through a full example consultation.
Can I create a Bazi chart for free?
Yes. You can create and save your Bazi charts without buying anything. The chart itself, including the Four Pillars and the main elemental patterns, is always free to view and revisit. A consultation pass is only needed when you want a complete reading and the ability to ask follow-up questions.
What information do I need for my chart?
Use your birth date, birth time, and gender as accurately as possible. If you do not know your birth hour, you can mark it as unknown and still create a chart, but the hour pillar will be unavailable and the interpretation may be less complete.
Do I need to enter my birth location?
No. SuperBazi works from your birth date, birth time, and gender to calculate the chart, so you do not need to enter a birthplace or time zone. The pillars are drawn from the stem-branch cycle of the Chinese calendar, not from geographic coordinates.
Can I edit my chart details after creating it?
Not yet. Birth details cannot be edited on an existing chart. If something was entered incorrectly, create a new chart with the correct date, time, and gender. Creating charts is free, so there is no cost to start over with the right details.
What is included in a consultation pass?
A consultation pass includes one complete initial analysis and 20 follow-up responses for a single chart. The initial analysis walks through your chart's main patterns and what they suggest about your character and timing. The follow-ups then let you explore the areas you are weighing, such as career, money, relationships, timing, or something more specific. Once applied, the pass is tied to that chart. See the current price and offer details on the pricing section before purchasing.
How do follow-up passes work?
A follow-up pass adds 10 responses to a chart after its initial analysis is complete and its existing follow-up responses have been used. It continues the same conversation rather than starting a new reading, so your new questions build on the context already established instead of going over old ground. A pass stays with the chart where you apply it and cannot be moved to another chart.
Can I continue a reading later?
Yes. Your chart and its full conversation are saved to your account, so you can return to review them at any time. If you still have follow-up responses available, you can continue from the existing context. Once those responses are used, a follow-up pass adds more to the same chart without starting the reading again.
Can I move a pass from one chart to another?
No. Once you apply a pass to a chart, it remains permanently tied to that chart, even if you never use all the responses. Because the reading's context stays with the chart, the pass cannot be moved elsewhere. Choose the chart carefully before applying, since the decision cannot be reversed later.
Do purchased passes expire?
Current consultation and follow-up passes must be applied within 12 months of purchase. Applying a pass assigns it to that chart but does not extend its original expiry date. Your account shows the expiry date before you apply an available pass.
Is a SuperBazi reading a substitute for professional advice?
SuperBazi works best alongside professional advice, not in place of it. Bazi surfaces tendencies and the path of least resistance in your chart; for medical, legal, financial, tax, mental-health, or other specialized decisions, pair the reading with a qualified professional who can speak to the specifics.
How is my chart and conversation data handled?
We use account, chart, message, payment, and operational data to provide and support the service. We do not sell your chart data, birth details, or conversation content, and we do not use that content for advertising. Read the Privacy Policy for the full details.
What should I do if my payment or pass is missing?
Refresh the chart or dashboard first, as payment confirmation can sometimes take a little longer. If the pass still does not appear, email us from the address used for your SuperBazi account and include the approximate purchase time. Do not send your password or full payment-card details.
How do I request account or data deletion?
Email [email protected] from your account email address. We may need to verify your account before completing the request, and may retain limited records where required for payment, tax, legal, security, or fraud-prevention purposes.